“Dear Doug: Thank you so much for all that you have done in the past few months to help us through the difficult process of selling our parent’s home.  The complicated issues of septic system requirements, codes, regulations and many other issues were navigated through so easily with your assistance.  We were extremely impressed with how comfortable it was to work with you.  You were particularly sensitive to our needs and you were always willing to offer help and guidance. My family concurs that it is a credit to you and your staff that this transaction (one that we all dreaded) went so smoothly.  With sincere thanks,” Betsy W., Barbara L. and Charles R.